Terms & Conditions

Terms and Conditions

Pricing Will vary based on materials used and length of baby wraps. All prices are USD. 

 

•••••••WE CANNOT CANCEL ANY ORDER. YOUR ORDER WILL SHIP AND YOU WILL HAVE TO RETURN THE ITEM BACK TO US IF YOU CHOOSE SO•••••••••


Returns & Exchanges

In stock wraps

 

LUZ Hand woven LLC will issue a partial refund for any items returned to us. Re stock fee of $100 will be deducted from total price. Refunds will be issued bak in the original form of payment within 5-7  business days from receiving item and inspecting it. Buyer will not be refunded shipping for item, and it will be deducted from the  total refund. It is buyers responsibility to pay for shipping back to Luz Handwoven, and must provide tracking via email to luzhandwoven@gmail.com of the returned item. Luz Handwoven reserves all right to deny any return for any given reason. At that time credit will be issued. 

However will gladly exchange or give credit for any in stock wraps available. If no in stock wraps are available buyer will have the option to have credit valid for one year from the date of purchase. This credit is valid for same or equal value exchange ; no refunds will be given. If credit has not been claimed customer looses the bility to use said credit. Exchanges or credits will be given within 3 days of receipt from the original owner. Returns and exchanges must be in brand new condition with all tags, boxes, and paperwork intact. Returns and exchanges may not have been worn, washed, stained, or damaged in any way. The item must be in the original as-new condition. Returns and Exchanges are non-transferable.

 

Customs ( Semi) wraps

 

No Exchanges, refunds or credits for custom items. All sales are final for custom (semi) custom items. Hand dyed yarns for any and all custom ( semi )wrap either on the warp or as weft as non refundable and non exchangeable nor credits will be given. All sales will be final for any custom warp or weft. By paying your invoice you understand that custom hand dyed yarn colors may vary and aren't exact. Please write to customer service at luzhandwoven@gmail.com for approval before returning an item for exchange/credit. Shipping costs and Express shipping costs on both international and domestic orders are non-refundable. LUZ Hand woven LLC will cover the cost of return shipping if the item being returned/exchanged has a serious manufacturer's defect or flaw. The cost of return shipping is the customer's responsibility if an item is being returned because of personal preference. Delivery confirmation and insurance is recommended. Luz reserves the right to recall or determine what is a manufactured flaw. LUZ Hand woven LLC is not responsible for returns or exchanges that are lost by the USPS or any other delivery provider.
Payment We do not allow for partial payments at this time. All invoices are to be paid before weaving commences and to be paid within 48 hours. If invoice is not paid within this time frame. Weaver will have rights to your slot and all monies paid for a deposit will be forfeited. Slot will be considered as abandoned.

 

Promotional/Sale Items:

Promotional/sale items are final sale (no returns, exchanges or cancellations - partial or full). Promotions can not be retroactively applied to previous orders. ALL SALES WILL BE FINAL, TO INCLUDE IF USING A DISCOUNT CODE. 

 

Liability

 

By proceeding with your purchase at LUZ Handwoven, LLC you signify that you have read our Safety and Instructions pages, you agree to use our wraps in a safe manner, and that the care of your baby is solely your responsibility.